Returns & Exchanges
At Sports Basement, we want you to love your gear as much as we do, which is why we offer a flexible return policy for all our Basementeers and new customers. If your purchase doesn't meet your performance needs, you can return it within 90 days for a full refund or exchange.
Check Eligibility
Ensure your items are in new, sellable condition with original packaging and tags attached to qualify for a standard return.
Gather Documentation
Locate your order confirmation email or physical receipt; Basementeer members can also look up their transaction history using their phone number.
Choose Your Method
Bring your gear into any of our local community hubs for an immediate refund, or use our online portal to print a prepaid shipping label for mail-in returns.
Receive Your Refund
Once processed, your refund will be issued to the original payment method within 5-7 business days, or you can opt for an instant store credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing